Values
We are a retailer of home improvement products committed to providing EXCELLENCE for each and every customer through our doors. It is our mission to improve their lives through our products and services. It is also our mission to improve our employees' lives with a positive work environment, excellent compensation programs, learning opportunities and career advancement.
Totem's values guide our day-to-day business directions. They are not merely words; they are the basis of our success and require your commitment on a daily basis.
Service
Totem and its employees are committed to customer service. This unconditional commitment is both the rationale for and instrument of our shared prosperity.
Unity
Unity is a founding principle at Totem. The Company considers that all its members and employees are part of one team sharing one objective, which is to provide the most enjoyable store experience possible to each and every one of our customers. Our concern to maintain this unity underlies all development projects undertaken by the Company.
Respect
Respect is taking care of our people. A key to our success is creating an environment where all employees can feel respected and their contributions valued. One way we offer this respect to all employees is by providing equal access to growth and development opportunities. We strive to create and work in an environment free of discrimination and harassment where everyone has value.
Search for the Common Good
In the search for the common good, Totem partners with people and businesses that believe in doing the right thing, striving to understand the impact of our decisions, and accepting responsibility for our actions.
Responsibility
At Totem, everyone is encouraged to take initiative in any way they can to contribute to the company's success. By fostering a solid sense of responsibility in every employee, we ensure that our Human Resources grow with us.
Mission Statement
The Totem team is dedicated to providing every customer with the exceptional level of service they deserve and will remember.