Supervisory Skills

Learning Outcomes

Identify where their "core" leadership values are in relation to Task vs. Relationship
Identify and plot four leadership types: Direction, Delegation, Collaboration, and Influence
Discuss and understand "essential" leadership attributes
Identify and discuss when to use different types of management styles
Understand and discuss the importance of employee motivation
Discuss the importance of leadership
Learn how to set "SMART" goals
Review "SMART" goals set in the last course
Identify the difference between Involvement over Surveillance
Identify the difference between Communication over Intimidation
Identify the difference between Leadership over Authority
Discuss and identify motivation and needs of our employees
Define characteristics of an effective coach
Recognize the challenges supervisors face in today's workplace
Identify and Implement the four stages of coaching in retail environment
Role play a situation where an employee needs to be coached
Discuss and understand Totem's discipline procedures
Write down and analyze what people do in their day
Define Time Management
Identify common barriers to effective time management
Show how Outlook and Evolution are effective tools in the use in time management
Learn time management strategies
Discuss and learn delegation strategies
Complete a time management case study