• Advanced Garage Packages
• Basement Framing/Estimating
• Basic Ceramic Tile
• Basic Electrical Knowledge
• Basic Idealware
• Basic Plumbing
• Customer Service
• Drywall and Ceiling Tile
• Forklift
• Hardwood Flooring Products
• Packages
• Phone and Listening Skills
• PPG Paint Products
• Sales - Idealware
• Selling Techniques
• Shingles, Soffit, Fascia, Siding
• Supervisory Skills
• IC4 Training

Phone and Listening Skills

Learning Outcomes

• Understand the "value" of a phone call
• Learn how to professionally put someone on hold
• Understand how and when to screen calls
• Learn how to professionally transfer calls
• Discuss what upsets them as a customer on the phone
• Learn how to professionally deal with the "Angry and Irate Caller"
• Learn how to professionally handle the "Indecisive Caller"
• Learn how to professionally handle the "Complaining Caller"
• How to leave a proper voice mail for our customers
• Gauge their listening capabilities
• How to improve their listening skills
• Understand how to speak with quality and clarity